Terms & Conditions

Welcome to www.divafinancial.com.au, a website operated by Diva Enterprise International Pty Ltd (trading as Diva Financial, Diva Academy, and Diva Advocacy Solutions) ACN 604 787 564. Our goal is to protect your privacy and ensure a secure and efficient online experience. Please read our policy carefully, as it explains how we handle your personal information.

About This Website Policy

This policy applies to all users of our website. It outlines how we collect, use, and protect your personal information when you interact with our services, including questionnaires, forms, surveys, applications, subscription services, and online expert chat.

Collection and Use of Information

We collect personal information directly from you or through your use of our services. This information is essential for us to perform our functions and activities. We only collect information that is necessary and relevant to these purposes.

Sensitive Information

Sensitive information includes details about your race, ethnicity, political opinions, religious beliefs, trade union membership, sexual orientation, criminal records, and health information. We do not ask for this information, but if you choose to provide it, we will store it securely.

Information from Third Parties

Our website may contain links to third-party websites. If you access these websites, they may collect information about you, which we may also have access to through our arrangements with these third parties. Information such as your preferences or cookies may be shared between us and the third party.

Advertising and Tracking

When you view our advertisements on third-party websites, advertising companies may use cookies and web beacons to collect information like your server, browser type, visit date and time, and the performance of their marketing efforts. If you visit our website after viewing our ad, they may collect data on how you use our site.

Cookies

We use cookies to enhance your experience on our website. A cookie is a small text file placed on your computer by our web server, which can be retrieved later. Cookies help us:

  • Allocate a unique number to your browser.
  • Customize our website for you.
  • Collect statistical data.
  • Identify if you’ve accessed a third-party website.
  • Ensure security.

You can manage your cookie preferences through your browser settings.

IP Addresses

Your IP address identifies your computer on the internet. We may need to collect your IP address to facilitate interactions with our website.

Online Applications

When you submit an online application, we retain the information to provide you with the necessary financial services. You can suspend and save your application to complete it later, and the entered information will be securely stored in our systems.

Security of Information

We prioritize the security of your information. While we use the latest security and encryption technologies, no data transmission over the internet can be entirely secure. We take all reasonable steps to protect your information from misuse, interference, loss, and unauthorized access. If we no longer need your information and can legally do so, we will destroy or de-identify it.

Direct Marketing

We will not use or disclose sensitive information for direct marketing without your consent. If you do not wish to receive direct marketing communications from us or other organizations, or if you want to know the source of the information being used, email us at support@divafinancial.com.au. We will address your request promptly.

Disclosure to Overseas Entities

We generally do not disclose personal information obtained from cookies to overseas entities. For more information, please contact us at 02 8880 1007.

Contact Us

For any questions or concerns about our website policy, please contact us at support@divafinancial.com.au or call 02 8880 1007.

Thank you for visiting www.divafinancial.com.au. Your privacy and trust are important to us.